Privacy Policy
Effective Date: September 17, 2026
Load 'n Dump (“Load 'n Dump,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request an estimate, schedule a service, communicate with us, or otherwise use our services.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, service address, billing information, appointment details, information about the services you request, photos or videos submitted for estimates, and communications sent to us through phone calls, text messages, email, website forms, or social media.
We may also collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, referring website, approximate location, and information collected through cookies or similar technologies.

How We Use Your Information
We may use the information we collect to provide junk removal, hauling, cleanout, and related services; prepare estimates and quotes; schedule appointments; communicate about your service; send appointment confirmations and updates; process payments; respond to customer questions; request reviews; provide information about our services; improve our website and advertising; maintain business records; prevent fraud or misuse; and comply with applicable legal obligations.

Text Messages and SMS Communications
If you provide your mobile phone number, Load 'n Dump may contact you by text message regarding estimates, appointments, scheduling, service updates, arrival times, customer service, and related communications.
If you separately consent to promotional text messages, we may also send marketing or promotional communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us directly.
Consent to receive marketing text messages is not a condition of purchasing services.

Text Message Privacy
Load 'n Dump sends text message updates and responses to schedule appointments which includes appointment confirmations and arrival times.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Load 'n Dump We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Phone Calls
When you call Load 'n Dump, or when we call you, we may collect information related to the call, including your phone number, the date and time of the call, call duration, and other call-related information.
Calls may be recorded or monitored where permitted by law for quality assurance, training, customer service, documentation, and business purposes. Where required by law, appropriate notice or consent will be provided.
Photos and Estimates
Customers may submit photos or videos of items, properties, rooms, garages, storage units, or other areas in order to receive an estimate.
We may use these images to evaluate the scope of work, estimate volume, prepare pricing, communicate with customers, and coordinate services.
We will not intentionally use identifiable customer photos for advertising or promotional purposes without appropriate permission.
Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with our website.
These tools may help us measure website traffic, understand which pages visitors view, improve website performance, measure advertising effectiveness, remember user preferences, and determine how customers found our business.
You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website functions.

Advertising
We may use third-party advertising and analytics services to promote Load 'n Dump online and measure advertising performance.
These providers may use cookies, pixels, device identifiers, and similar technologies in accordance with their own privacy policies.
We do not sell customer contact information to advertisers.

How We Share Information
We may share personal information with trusted service providers when reasonably necessary to operate our business.
These providers may include companies that provide website hosting, customer relationship management, scheduling, dispatching, phone services, text messaging, payment processing, email services, advertising, analytics, accounting, information technology, and other business support services.
These service providers may access information only as reasonably necessary to provide services on our behalf.
We may also disclose information when required by law, court order, subpoena, government request, or other legal obligation, or when reasonably necessary to protect the rights, property, safety, or security of Load 'n Dump, our customers, employees, contractors, or others.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business assets.

Sale of Personal Information
Load 'n Dump does not sell customer personal information for monetary compensation.
We do not sell customer phone numbers, email addresses, service addresses, or SMS consent information to third parties for their independent marketing purposes.

Payment Information
Payments may be processed through third-party payment processors.
Load 'n Dump generally does not directly store complete credit or debit card numbers when payments are processed through these providers.
Payment processors handle payment information according to their own privacy and security practices.

Data Retention
We may retain customer information for as long as reasonably necessary to provide services, maintain accounting and business records, address customer service matters, comply with legal and tax obligations, resolve disputes, enforce agreements, and maintain records of completed services.
Information that is no longer reasonably necessary may be deleted, anonymized, or retained only as required by law.

Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no internet transmission, website, database, email system, or electronic storage method can be guaranteed to be completely secure.

Your Privacy Choices
You may contact us to request corrections to inaccurate contact information, unsubscribe from certain marketing communications, stop promotional text messages, or ask questions about how we use your information.
Transactional communications relating to active estimates, appointments, payments, customer service, or completed services may continue when necessary even after you opt out of promotional communications.

Email Marketing
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us directly.
Opting out of promotional emails will not prevent us from sending communications related to active estimates, appointments, payments, or services.

Children's Privacy
Our website and services are intended for adults seeking junk removal and related services.
We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites
Our website may contain links to third-party websites, payment providers, review platforms, social media services, or other external websites.
Load 'n Dump is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated Privacy Policy will be posted on our website. The Effective Date at the top of this policy may also be updated.

Contact Us
If you have questions about this Privacy Policy or how Load 'n Dump handles your information, please contact us:

Contact InformationLoad ‘n DumpPhone: 830-730-3095Email: info@loadndump.comWebsite: www.loadndump.com